Zach Whiteside

360 Smart Systems is a Managed Service Provider (MSP) and Managed Security Service Provider (MSSP) that delivers end-to-end IT operations and cybersecurity for organizations that want reliable support, stable systems, and reduced risk. They function as an extension of your internal IT team (or a fully outsourced department), providing a responsive helpdesk for day-to-day user issues such as password and access problems, software and device troubleshooting, remote and on-site assistance, and user onboarding/offboarding. On the infrastructure side, they manage and maintain servers and core services with proactive monitoring, patching and updates, performance and capacity checks, backup verification, and disaster recovery readiness so critical applications stay available. They also oversee network and cloud environments, helping standardize configurations and improve uptime through preventative maintenance and clear documentation. As an MSSP, 360 Smart Systems strengthens security with layered controls like secure configurations, firewall and network hardening, identity and access management (including MFA), vulnerability management, and security policy guidance. For advanced threat detection and response, they deploy and operate EDR and/or MDR, integrating endpoint telemetry with a SOC-backed workflow for continuous monitoring, alert triage, threat hunting, and coordinated incident response. When suspicious activity is identified, they help investigate, contain affected endpoints, remediate the root cause, and deliver actionable reporting and recommendations. Overall, their managed approach combines helpdesk, server maintenance, and SOC-supported cybersecurity to keep clients productive, secure, and ready to scale, supported by predictable service, regular reviews, and a technology roadmap aligned to business goals, budgeting, and evolving compliance and cyber-insurance requirements over time.